9 May 2026
India launches Centralized Public Grievance Portal Phase II
UPSC
SSC
Banking
Governance
Summary
DARPG launched CPGRAMS Phase II — AI-powered Centralized Public Grievance Redressal portal. Includes voice-based filing in 22 languages, predictive resolution routing, and ML-based duplicate detection.
Why it matters
UPSC GS-2 (Governance). Connect with Right to Information Act, e-Governance, Mission Karmayogi, DigiLocker integration.